Frequently Asked Questions
Where does Belterra get water?
The WCID has constructed and operates water, sanitary sewer, and drainage facilities to serve its residents and other customers. The WCID contracts with both the Lower Colorado River Authority (LCRA) and the West Travis County Public Utility Agency (WTCPUA) for water. The LCRA administers contractual rights to divert and use water from the water sources that it manages. The WTCPUA is a publicly owned utility serving western Travis and northern Hays Counties that treats water from LCRA sources to drinking standards and then delivers it to the WCID’s system by pipeline. Unlike some surrounding neighborhoods, WCIDs 1 and 2 are wholesale customers of WTCPUA. This means that the WCIDs maintain their own internal water infrastructure and are responsible for providing retail water service, including distribution of water to customers, meter reading and billing.
How do boil water notices work in Belterra?
Boil water notices issued by the WTCPUA have sometimes resulted in confusion for Belterra residents. As an initial matter, the WCIDs may or may not be affected when the WTCPUA issues a boil water notice. In some instances, the WTCPUA boil water notice only applies to a portion of the WTCPUA system, which may or may not include the facilities that deliver water to Belterra. However, social media and message board posts by customers sometimes cause confusion about the areas covered by a WTCPUA boil water notice.
If you become aware of a boil water notice issued by the WTCPUA, the WCIDs recommend that customers assume the notice applies in Belterra and comply with the instructions in the notice, unless the text of the notice issued by the WTCPUA excludes Belterra, or the WCIDs subsequently provide notice that it does not apply to Belterra. The WCIDs will issue a separate notice to their customers, but please note that it can sometimes take time for the WCIDs to verify whether the boil water notice affects Belterra.
Customers in Belterra should wait to receive notice from the WCIDs that it is no longer necessary to boil water, even if the WTCPUA has notified its customers that a WTCPUA boil water notice has been lifted. As wholesale customers of the WTCPUA, the WCIDs must confirm consecutive and compliant lab samples from the WTCPUA system and the WCID system before lifting boil water notices. Because the WCIDs are not able to begin sampling within their systems until after the WTCPUA has collected its samples, customers in Belterra should expect that a WCID boil water notice will not be lifted until after the WTCPUA notice is lifted. The WCIDs do coordinate with the WTCPUA to minimize delays and lift boil water notices at the earliest opportunity, while still maintaining compliance with the rules of the Texas Commission on Environmental Quality.
In addition to issuance of a boil water notice by the WTCPUA, it is also possible that a condition within the WCIDs’ systems might require that the WCIDs issue a boil water notice independently of the WTCPUA, in which case all notices would come from the WCIDs.
What can I do if I believe my bill is too high?
MOC operates and maintains the District's water and wastewater system. We can answer any questions you may have regarding your usage or water bill, and can offer suggestions to help you determine what may be causing the high consumption.
Call (512) 686-1660 to speak to a customer service representative.
Learn more about your Smart Meter and how to setup a leak alert
How is my sewer bill calculated?
Belterra residents that conserve water during the months of December, January, and February will reap the rewards all year long. Monthly sewer charges will be determined by averaging the usage of these 3 winter months. Why this time period? This is the time when water consumption in not impacted by outdoor water use due to the cooler temperatures. Your water meters are typically read around the 7th-10th of each month. Therefore, we recommend that you decrease or cease irrigation use by December 1st and do not resume until you have received your March bill. You will also see messages on your water bill during these months reminding you that winter averaging is session.
What is winter sewer averaging?
Winter averaging is a method developed to give you the best possible break on sewer billing cost. This method takes the water consumption used during the reading cycles from November to March as the basis for billing sewer charges throughout the year.
Does the WCID offer any rebates or discounts to residents for water conservation upgrades?
The District does not, however, LCRA offers a WATERSMART rebate program. Click here for more information
Who manages the trails, greenbelts and parks?
WCID is responsible for the trails, greenbelts and parks in the community. MOC oversees the maintenance and landscaping of the trials, greenbelts and parks. If you have any questions or comments please contact MOC at (512) 686-1660 or help@hayswcid.org.
Can I clean up or plant trees in greenbelt behind my home?
The District prohibits planting or removal of any landscaping in the greenbelt areas.
Can I ride my motorized vehicle (Golf Cart, Motorcycle, ATV, etc.) in the parks, trails, or greenbelt areas?
The District strictly prohibits the use of any motorized vehicle in parks, along trails, or in the greenbelt areas. Residents can refer to the District’s Rules and Regulations Section 6.07. for more information.
Who do I contact about trash or debris in the greenbelt?
Email help@hayswcid.org with a photo or general location of the problem area. This will help expedite the request.
Where can I find the mowing schedule for the greenbelts?
Why are some trails crushed granite and others are natural?
The granite paths are considered walking trails and are maintained by the District's landscaper. The nature trails are in designated native landscape areas and are intended to be left in their natural state as much as possible.
What do I do if I think a trail needs repair?
Email help@hayswcid.org with a photo and/or the location of the problem area.
What is reclaimed water?
Reclaimed water is domestic or municipal wastewater that has been treated to a quality suitable for beneficial reuse.
Do mandatory watering schedules apply to the use of reclaimed water?
No, watering restrictions do not apply to the use of reclaimed water; however the Districts will try to keep the irrigation times set for evening and night use.
Is the use of reclaimed water for irrigation applications safe?
The Districts’ use of reclaimed water for irrigation is safe. The District adheres to quality requirements set by the State of Texas for reclaimed water. Also, the Austin/Travis County Health and Human Services Department has given their approval concerning the reclaimed water initiative.
Will reclaimed water be monitored for quality?
Yes, the quality of the reclaimed water is regularly monitored to ensure public health and safety.
Who is currently using reclaimed water?
In the U.S. and other countries, reclaimed water is an important water resource.
Over 1,900 communities across the country are actively utilizing reclaimed water for a variety of applications. The most progressive states include Washington, Florida, California, Arizona and Texas.
To whom do I report potholes in the roadways within the community?
Hays County repairs the streets within the district. Please email help@hayswcid.org with the location of the pothole, and we will submit to the county.
What do I do if a sprinkler is gushing or if there is an obvious leak in a neighborhood public space?
Email help@hayswcid.org with a photo and/or the location of the leak. You can also call (512) 686-1660.